The step-by-step procedure for coming to Fuda cancer hospital for treatment
To date, Fuda Cancer Hospital has treated thousands of international patients from over 100 countries around the world, including Southeast Asia, Middle East, Africa, Europe and North America. We have full-time patient services department to assist our patients in language translation, visa issues, airport pickups, hotel accommodation bookings, and banking issues. The step-by-step procedure for seeking anticancer treatments in Fuda Cancer Hospital will be elaborated in this page.
Step 1：Learn more about our hospital, our services, and our reputation by reviewing our website, FAQ, and by downloading our informative brochure.
Step 2：Contact us at consultation@fudahospital.com. Please provide us with patient's diagnosis and stage of cancer, medical reports such as PET/CT, CT, MRI, pathological report, blood tests etc., treatment history, and description of patient's condition (level of pain, ability to breathe, ability to walk, ability to eat). With all the information in hand, Fuda specialist team can review and promptly provide you with a reply, usually within 48 hours.
Step 3：After receiving our treatment recommendation, consider and discuss with your family the length of treatment and the cost of treatment. These are decisions that often affect the patient's entire family.
Step 4: If you have made the decision to seek treatment at Fuda Cancer Hospital, the next step is to provide us with the passport copies of the patient and the persons who plan to come to FUDA with the patient. With this information, we will provide you with a visa invitation letter which you can take to the local Chinese embassy or local travel agency.
Step 5：Once you have your visas, you can purchase your plane tickets to Guangzhou International Airport (airport code：CAN). When you have your confirmed flight information, please email us your travel itinerary (flight number, arrival date and time and total number of people arriving). Please bring your previous medical records with you. Upon arrival, we will send a driver and a staff member to pick you up at the airport and bring you straight to the hospital.
Admission Information
Dear patients and accompanying relatives / caregivers,
Welcome to FUDA Cancer Hospital！Thank you for choosing and entrusting your healthcare to us. The purpose of our hospital is to provide our valued patients with sincere, comprehensive, and personalized care. We will endeavor to work with you so that our patients regain their health and quality of life. In order to make your stay with us as comfortable and safe as possible, we wish to bring to your attention the following admission information and seek your compliance, understanding and cooperation. During the duration of your hospitalization, you, the patient, are entitled to the following rights and privileges：
1. To receive medical treatment and preventive healthcare services.
2. To be kept informed about your medical diagnosis, prognosis, progress, treatment plan, expenses, risks, drug efficacy and post-recovery results and requirements. Please consult your doctor whenever you have queries and concerns. You also have the right to choose and decide your treatment plan.
3. To use the bell or telephone to call for help whenever you experience discomfort and require assistance. Your room number and number for the nurses' station are written on the telephone in your room. To call anyone inside the hospital, just dial "8" followed by the last three digits of their telephone number. We will immediately respond to your medical needs.
4. To appoint and assign a person, with the necessary legal capacity to act on your behalf with regards to medical consent and making medical decisions.
5. To receive certified true copies of your medical reports and other medical materials in accordance with the law at your discharge time.
6. To request your doctor to keep all your medical information confidential. Our hospital respects your personal information.
7. To be informed about all your medical costs on a daily basis, beginning on the second day of your admission. Please verify all daily medical bills on a daily basis and consult the head nurse if you have any questions.
8. Please note that all hospital employees do not accept any gifts in cash or kind (a "tip"). There is a suggestion box on every floor in our hospital and we welcome your valuable comments and suggestions.
During the duration of the patient's hospitalization, both the patient and the accompanying relatives / caregivers must comply with hospital regulations as outlined below：
(1) Provide accurate personal patient information including name, sex, age, personal ID number, address, medical reimbursement type etc.
(2)Provide full disclosure of all patient medical history and related conditions including medical history, treatment history, diagnosis, drug allergies etc.
(3) Follow doctors' and nurses' directions at all times.
(4) Ensure the patient wears the hospital's uniform and the patient wristband for identification purposes.
(5) Obtain the doctor-in-charge's written permission prior to the patient leaving the hospital.
(6) Obtain the permission of the head nurse prior to changing wards, rooms or beds.
(7) Ensure the patient is present in his/her room during medical rounds and scheduled treatments. If there are treatment or nursing problems, please inform your doctor or nurse immediately.
(8) Prior to receiving a specific examination, treatment, or surgery, your doctor will provide you with the necessary information that includes potential risks, and will require the patient's or patient's proxy to sign the medical consent form to confirm acceptance and understanding. The signed medical consent is a legal document， therefore please read it carefully before signing.
(9) In line with the patient's treatment plan and medical conditions, your doctor will discuss the patient's dietary and meal requirements. The hospital provides a dietitian who will help you to arrange your nutritious meals. Accompanying relatives/caregivers/family members/friends can also dine in the hospital restaurant (using the hospital meal card, no cash is accepted). Please notify your doctor or nurse immediately if there are specific patient dietary needs.
(10) Without your doctor's written permission, the patient must not consult or invite any outside doctor or medical personnel for diagnosis and or treatment. Furthermore, the patient must not consume any medication not approved by your doctor. Fuda Cancer Hospital will not be responsible for any consequences as a result of non-compliance to the above.
(11) To ensure your safety, the following are forbidden while within your room or ward: smoking, alcohol consumption, or high-capacity electrical appliances (including cooking appliances). In case of fire emergency, do not use the elevator， instead use the stairs next to the elevator. For emergencies call：020-38993907 or in-house call 8110.
(12) Do not lock your room door or bathroom door so that your doctors and nurses can access the patient at all times.
(13) Kindly note that the hospital wards are a public area. As such, please safe-keep your valuable belongings such as laptop, cash, documents and other valuables. Safety deposit boxes are available from the hospital cashiers upon application. The hospital is not liable for property loss caused by negligence.
(14) Infant patients, elderly patients, patients with mental or psychological problems, critically-ill patients and patients with special needs must have personal attendants at all times who will be responsible for the patient's daily needs. Between nurses' visits, always notify the doctor and nurses immediately should there be any changes to the patient's condition.
(15) Act responsibly towards public property, maintain a low noise level throughout the ward so as not to disturb other patients, and always practice hygiene, tidiness, safety and consideration towards others.
(16) When taking a shower, please turn on cold water first before hot water in order to avoid scalding. Always wear the hospital slippers, especially in the bathroom. Please be careful of wet, slippery surfaces.
(17) If sharing room with 2 to 6 patients, please turn off the TV between 12：00 PM to 2：30 PM and after 10：00 PM. Use the bedside lamp if you need light during the evenings. If necessary, you can raise the bedside railing to avoid falling. Climbing the door, window, balcony or other dangerous places is strictly prohibited.
(18) Close all windows and doors if you turn on the air conditioning. Please note that the best room temperature setting for central air-conditioning is 23-25℃.
(19) Our hospital uses a "pay-as-you-go" pre-payment (deposit) system. You will receive daily invoices and you must ensure that you maintain adequate funds in your account at all times. You can expect a notification should you have insufficient funds in your account. Please note that if insufficient funds remain in your account for three consecutive days, the hospital reserves the right to automatically terminate further medical services.
(20) Follow your doctor's medical directions and cooperate actively in the examination and treatment. In the late afternoon, before the patient's discharge day, please present all relevant deposit receipts to the cashier to complete the discharge procedure. Take heed of your doctor's post discharge recommendations and schedule of returning to Fuda Cancer Hospital for further medical examination and treatment.
(21) According to the Law, Exit of Foreigners and Rules governing the Implementation of the aforementioned law, in People's Republic of China on Entry and aliens who arrive at our hospital, shall report and register accommodation to the Jianghai/Tangxia Police Station within 24 hours. (Medical Service Center can make the arrangement for you)
Thank you for your support and cooperation. We wish you a quick recovery！
Matters Need Attention
A. Admission
On arrival, your doctor and your nurse will introduce themselves to you. Your nurse will take your blood pressure and body temperature. You need to provide your medical history to them. Your nurse will also inform you about the medical check-up(s) you need to do the next morning, whether or not you need to keep fasting and other things you need to do.
Your nurse/ translator will help accompany you to register at our hospital. You need to fill in the registration form and deposit 20000 Chinese Yuan at our cashier on the first/third floor. Please do not forget to bring your passport with you. The cashier will give you a yellow receipt for your deposit that should be kept in a safe place. You need to return all your deposit receipts to the cashier when you are discharged from hospital.
B. Methods of Payment
There are different ways to deposit money at Fuda Cancer Hospital：Cash, credit cards and bank transfer.
Fuda Cancer hospital can only accept cash in the form of Chinese Yuan, American dollar and Euro.
Fuda Cancer hospital accepts both Master card and Visa card. However, Visa is preferable.
For large amounts, it is recommended to do a bank transfer from your home country. Our hospital account information will be listed below:
Account Name: Guangzhou Fuda Medical CO., LTD Fuda Cancer Hospital (Or you can abbreviate it：GZ Fuda Medical CO., LTD Fuda Cancer Hospital)
Account Number： 3602 0722 1920 0054 818
Swift Code: ICBKCNBJGDG
Bank Name: Industrial and Commercial Bank of China Guangzhou Dadao Sub-branch
Bank Address: No. 701, Guangzhou Dadao Nan, Guangzhou, China
Tips:
If the account name is too long to be accommodate in the column, please write the full account name in the remark column.
Cross-border yuan payment is not preferred.
Please write down the purpose of the money transfer as MEDICAL TREATMENT FEE, PATIENT'S NAME and ROOM NUMBER (if applicable) and send a copy of the receipt directly to the translator/nurse/doctor. Thank you.
C. During Your Stay
When you want to discuss your condition with your doctor, it is best to wait until they have finished with their morning visit to all the patients. Then, you can make an appointment for him/ her to come to your room later or meet him/ her in the office. Feel free to approach your doctor if you have any question or problem.
D. Daily Billing
Every afternoon you will receive a daily billing for all activities you have been through as a patient the day before. This includes details on infusions, scans and check-ups, room fee, nursing etc. If you have questions about the daily billing, please do not hesitate to contact your nurse or translator.
E. Discharge It is best that you settle your medical bill the afternoon or evening before your discharge. The cashier is open until 10 pm. Ask your nurse first whether they have closed your hospital account beforehand. Do not forget to bring all the yellow receipts.
After your bill is settled, the cashier will give you the medical record both in English (you can use it for insurance purposes) or in Chinese. If you require a wheelchair for any reason, please let your doctor know in advance, your doctor will give you Certificate for Wheelchair. Your doctor will also give you back all your previous medical check-up reports.
F. Palliative Care Palliative Care is an approach that improves the quality of lives of patients and families facing the problem associated with life-threatening illness, through the relief of suffering by means of psychological, social and spiritual support.
If you are a Roman Catholic or Christian and in need of a priest's or sister's service, feel free to ask your translator to arrange this for you.
G. Passport and Visa
Passport We highly advise you to make a copy of your passports (patient's passport and family members' and/or friends') and bring the copy with you (and NOT the original passport) when you need to go out of the hospital. The cashier will help you copy the front page and the visa page when you register with the hospital for the first time.
Visa Issue Date： the date the Chinese Consulate or Embassy issues this visa Enter before： The validity date that you can use this visa to enter China.
Ex： Enter before 29 March 2009. If you haven't used this visa until this date, then you need to apply for a new visa to go to China.
Duration of each stay： The period of time you are allowed to stay with this visa from your arrival date.
Entries： The time(s) of entry(s) you can use this visa to enter China
How to know when your permit is about to expire： Ex： You have a 30-day stay for each traveler's permit. For example, if you entered China on March 2, 2019， then your permit to stay would end on April 1, 2019.
When your visa permit nearly expires, but you are still on medication or a treatment which does not allow you to return to your home country, you need to extend your visa. Please inform your translator or Todd in advance.
NOTICE： Visa on arrival is NOT PERMITED. Visitors please apply your visa before you come to China.